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The Do’s and Donts of Store Greeting

Updated: Aug 23, 2019

This Holiday Season, it’s more important than ever that as a customer, you are provided with a great service from the moment you walk through the door. The sales person should make you feel an immediate sense of recognition with eye contact, a genuine smile and appropriate words of greeting within 5-10 seconds of your visit.

The words chosen for this initial greeting set the tone for your visit and may or may not create an atmosphere for you to want to make a purchase. “How can I help you?” or “What are you looking for?” are not words you should be hearing. Instead the sales person should be more focused on you as an individual shopper by greeting you warmly and indicating a genuine desire to provide assistance during your visit by asking; “What brings you in today?” “Where would you like to begin” or “What may I help you find” In this way you can avoid having to say “Just Looking” and instead feel more comfortable in working with the sales person to potentially fulfill your shopping need this holiday season.


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